Frequently Asked Questions
Everything you need to know about our premium tote bags and accessories.
What materials are used in Totes products?
We use a combination of sustainably sourced organic cotton canvas, premium vegan leather, and recycled polyester linings to ensure our bags are both durable and eco-friendly.
How should I clean and maintain my tote bag?
For canvas models, we recommend spot cleaning with a damp cloth and mild detergent. Leather accents should be treated with a specialized leather conditioner to maintain their luster.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.
Do you offer a warranty on your bags?
Yes, all Totes products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.